Welcome to Reiss Shop’s FAQ section. We’ve compiled answers to common questions about our contemporary fashion collections, shipping policies, and customer service. If you don’t find what you’re looking for, please contact our team at [email protected].

Product Questions

What types of clothing does Reiss Shop specialize in?
We offer premium contemporary apparel including pants, shirts & blouses, shorts, sportswear, swimwear & beachwear, and T-shirts. Our collections blend modern trends with timeless appeal for the fashion-conscious individual.
Are your products ethically produced?
Yes, we take pride in our eco-conscious production methods. Many of our items, like our organic cotton joggers and sustainable shorts, are made with environmental responsibility in mind.
How can I determine the right size for my order?
Each product page includes detailed size charts. We recommend measuring yourself and comparing with our charts for the best fit. Our contemporary cuts are designed to be true-to-size.

Shipping & Delivery

Where does Reiss Shop ship?
We offer global delivery services to most countries (excluding some Asian and remote regions). All orders are processed from our headquarters in Watertown, US.
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch
– Free Shipping: For orders $50+, via EMS with delivery in 15-25 days after dispatch
How long does order processing take?
We process all orders within 1-2 business days before shipping. You’ll receive tracking information once your order is dispatched.

Returns & Exchanges

What is your return policy?
We stand behind our products. If you’re not completely satisfied, you may return unworn, undamaged items with original tags within 15 days of receipt for a full refund.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and return request. We’ll provide return instructions.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and save preferences for faster future purchases.

Customer Service

How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.

Still have questions? Explore our contemporary collections or contact us for personalized assistance. Shop with confidence at Reiss Shop, where premium fashion meets global accessibility.